Terms of service

Terms & Conditions

1. Introduction

Welcome to Virea. These Terms & Conditions (“Terms”) govern your use of our website www.virea.se

and any related services (collectively referred to as the “Services”).

By using the Services or placing an order, you agree to these Terms in full.

2. Order

Once you have completed your purchase, an order confirmation will be sent to the email address you provided. The confirmation includes details about the products, prices, billing information, and delivery address.

If you notice any errors in the order confirmation, please contact us immediately.

You must be at least 18 years old to shop with us. If you are under 18, parental or guardian consent is required.

3. Delivery

We aim to dispatch orders within 1–2 business days (excluding weekends and public holidays).

Estimated delivery time within the EU is 5–7 business days, depending on the destination and shipping provider.

Orders placed during weekends or public holidays will be processed the next business day.

If delivery is delayed beyond the estimated timeframe, we will notify you as soon as possible.

3.1 Uncollected parcels

If you fail to collect your parcel within the carrier’s holding period, the package will be returned to us. In such cases, we reserve the right to charge a return and handling fee equivalent to €20.

4. Prices & Payment

All prices are stated in EUR (€) and include applicable VAT.

Shipping cost is €5 per order.

Free shipping applies to orders over €40.

We reserve the right to adjust prices due to currency changes, supplier price adjustments, or obvious pricing errors.

Payment is made via the payment methods available at checkout.

5. Right of Withdrawal & Returns

In accordance with EU consumer law, you have a 30-day right of withdrawal from the day you receive your order.

5.1 How to return an item

Contact our customer service and inform us of your intention to return the product.

Return the item in its original packaging, unused and in resalable condition.

You are responsible for the return shipping cost, unless the item is defective.

Refunds will be issued within 14 days of receiving the returned item, using the same payment method as the original purchase.

We reserve the right to deduct an amount if the product has been used, damaged, or handled beyond what is necessary to establish its nature and functionality.

5.2 Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

Products with broken seals for hygiene or health protection reasons

Custom-made or personalized products

Products that deteriorate quickly (e.g. food or similar consumables)

6. Complaints & Defective Products

All products are inspected before shipping. If you receive a defective or faulty item, you have the right to file a complaint in accordance with applicable consumer protection laws.

Please contact us as soon as the defect is discovered and include:

A description of the issue

Clear photos or videos showing the defect

If the complaint is approved, we will cover the return shipping and offer a replacement, repair, or refund in accordance with the law.

7. Limitation of Liability

We are not liable for:

Indirect or consequential damages resulting from the use of our products

Delays or failures caused by force majeure events (such as natural disasters, strikes, governmental actions, or transportation disruptions beyond our control)

Minor inaccuracies or typographical errors on the website

8. Product Information

We strive to display product descriptions and images as accurately as possible. However, slight variations in color or appearance may occur due to screen settings or resolution differences.

9. Cookies

We use cookies to improve functionality and user experience on our website. You can manage or disable cookies through your browser settings at any time.

10. Personal Data & GDPR

We process personal data in accordance with the General Data Protection Regulation (GDPR).

We only collect and store personal data necessary to:

Process orders

Provide customer support

Fulfill legal obligations

You have the right to request access, correction, or deletion of your personal data.

We never share your personal information with third parties without a legal basis or your consent.

For more details, please see our Privacy Policy.

11. Changes to the Terms

We reserve the right to update these Terms at any time. Any changes will be published on the website and apply from the date of publication.

12. Disputes & Applicable Law

If a dispute cannot be resolved through dialogue with our customer service, you may contact the relevant consumer dispute resolution authority in your country.

For customers within the EU, disputes may also be submitted via the EU Online Dispute Resolution (ODR) platform.

These Terms are governed by Swedish law, unless mandatory consumer protection laws in your country state otherwise.

Contact Information

If you have any questions, please contact us:

📧 Email: info@virea.se

🏢 Address: Nohabgatan 20

📝 Organization number: 559430-3223